WorldShopping Service User Guide
for International Customers
※This page has been set up for users from overseas.
Our website is basically for Japanese online shopping.
We currently do not ship directly to other countries.
For international customers, we recommend using the “Worldshopping biz” service.
Worldshopping biz is a system of buying and shipping overseas on your behalf.
For more information, please visit the next website.
About Worldshopping biz
International Shipping service. When you access the website from overseas, the “WorldShopping Cart” will be displayed automatically by your country IP address and your browser language setting.
Add your favorite items to the WorldShopping cart
Click “Add to Cart” of the WorldShopping banner to proceed to buy your favorite items.
The cart will only appear for items that can be purchased from your country.
→Explore WorldShopping Guide for More details.
WorldShopping will charge 10% service on the “Total Product Price”*. Once we deliver the product to WorldShopping, you will receive another payment request from WorldShopping containing International Shipping Fee, Handling Fee and Other Fees (If any).
See WorldShopping Fees for details.
*Total Product Price=(Product Price + Domestic Shipping Fee in Japan).
You can request “Worldshopping” to buy items on behalf of you and to have them shipped. WorldShopping purchases Japanese products on your behalf and delivers them around the world.
→Explore How WorldShopping Purchases and Delivers As Your Agent to know more
Exchanges and Returns Policy
Overseas customers can purchase products from our website by using a purchasing agency/forwarding services or other routes and methods.
*Please note that our website does not accept exchanges and or returns due to customer’s convenience after an order has been placed and processed. (such as below)
・Incorrect purchase of item
・Incorrect purchase of size, color, and quantity
In the case of defective products, we are only able to accept returns or exchanges within Japan.
*Please note that we will not be able to respond to a situation, even if defective products are shipped directly to us from countries abroad from Japan.
For customers that place an order through our official partner, WorldShopping, please contact WorldShopping first if you have any problems with the items you have received.
Basically, inquiries to our shop will be handled in Japanese only. Please understand that we cannot respond to inquiries in other languages. You can contact WorldShopping from the following links.