User guide for visitors from overseas (海外在住のユーザー様向け越境EC代行サービスのユーザーガイド)


  • NEWS

This page has been set up for visitors from overseas.

Our website, PATRICK official onlineshop, is a Japanese online shopping website. We currently do not ship directly to other countries.

● For international customers, we recommend the “Worldshopping biz” service.
Worldshopping biz is a system of buying and shipping overseas on your behalf. For more information, please visit this website.

● About Worldshopping biz.
International Shipping service.
When you access the website from overseas, the “WorldShopping Cart” will be displayed automatically by your country IP address and your browser language setting.

● Add your favorite items to the WorldShopping cart.
Click “Add to Cart” of the WorldShoppinng banner to proceed to buy your favorite items.
The cart will only appear for items that can be purchased from your country.
→Explore WorldShopping Guide for More details.

● Fee
WorldShopping will charge 10% service on the “Total Product Price”*. Once we deliver the product to WorldShopping, you will receive another payment request from WorldShopping containing International Shipping Fee, Handling Fee and Other Fees (If any). See WorldShopping Fees for details.
*Total Product Price=(Product Price + Domestic Shipping Fee in Japan).

● About Overseas Delivery
You can request “Worldshopping” to buy items on behalf of you and to have them shipped. WorldShopping purchases Japanese products on your behalf and delivers them around the world.→Explore How WorldShopping Purchases and Delivers As Your Agent to know more

● For International Customers
Overseas customers can purchase products from PATRICK official online shop by using a purchasing agency/forwarding services or other routes and methods.

*Please note that PATRICK official online shop does not accept exchanges and or returns due to customer’s convenience after an order has been placed and processed.
(see below).
Incorrect purchase of item
Incorrect purchase of size, color, and quantity

In the case of defective products, we are only able to accept returns or exchanges within Japan.

*Please note that we will not be able to respond to a situation, even if defective products are shipped directly to us from countries abroad from Japan.

For customers that place an order through our official partner, WorldShopping, please contact WorldShopping first if you have any problems with the items you have received.

● About inquiries
Basically, inquiries to our shop will be handled in Japanese only. Please understand that we cannot respond to inquiries in other languages. You can contact WorldShopping from the following links.

WorldShopping Contact English

WorldShopping Contact (Simplified Chinese)

WorldShopping Contact (Traditional Chinese)


● 現時点では、英語のみで提供されます。


● 海外のお客様には、「ワールドショッピングビズ」のご利用をおすすめしております。

● ワールドショッピングビズに関して(国際配送代行サービス)
海外からアクセスすると、自動的に 「ワールドショッピングカート」 が表示されます。

● お気に入りのアイテムをWorldShoppingカートに追加します。
WorldShoppinngバナーの 「カートに追加」 をクリックして、お気に入りのアイテムの購入に進みます。


● 料金
WorldShoppingでは 「Total Product Price」 ※10%のサービス料をいただいております。WorldShoppingに商品をお届けすると、WorldShoppingから国際送料、手数料、その他 (もしあれば) を含む支払い請求が届きます。詳細はWorldShopping Feesを参照。*合計商品価格とは、商品価格+日本国内送料となります。

● 海外配送について

● 海外のお客様向けサービス

*PATRICKオフィシャルオンラインショップでは、お客様の都合により、ご注文後の交換・返品は受け付けておりませんので、予めご了承ください。・商品の誤購入 ・サイズ、色、数量の誤購入

● 不良品の場合、返品・交換は日本国内のみとなります。


● 海外からのお問い合わせについて


WorldShopping (簡体字中国語)

WorldShopping (繁体字中国語)